Frequently Asked Questions
Q. What is GraceKennedy Value Rewards?
Q. How do I link my First Global Bank (FGB) Credit Card?
Q. How do I refer my family or friends?
Q. What are the participating GK brands?
Q. How do I reset my password?
Q. What is my GK Value Rewards membership number?
Q. What is the GK Value Rewards WhatsApp number?
2. Earn Points
Q. Do I get points when I transact with FX Trader?
Q. How do I track my accumulated points?
Q. How do I query missing points?
3. Redeeming Rewards
Q. What rewards can I earn with my GK Value Rewards points?
Q. How do I redeem my points?
Q. Are there any fees to redeem rewards?
Q. How many points do I need to earn to start redeeming?
Q. Can I cancel a reward selection?
Q. Do my reward vouchers expire?
Q. Will there be special offers to members?
Q. Can I use points at GK subsidiaries?
Q. Can I transfer points I've earned to someone else?
Q. How can I contact GKVR?
Q. How do I replace a lost or stolen Member card?
Q. How do I change my account information?
Q. Are the Terms and Conditions available for viewing?
Q. How can I get a physical card?
5. GK ONE
Q. Bill Payment Questions
Q. GK ONE Mobile App Contact Information